From the MURRUTRAINER website we deliver in all countries of the world.

MURRUTRAINER is in partnership with DHL, to offer the possibility of making international purchases by receiving them in complete tranquility in the locations indicated by the buyer. DHL has the advantage of a fast and reliable delivery network.

When you place an international order, your transaction is processed by MURRUTRAINER on its portal.

Start shopping! After completing the transaction, the financial transaction and shipping will be processed by MURRUTRAINER. You will see a total guaranteed order, including all shipping costs, applicable taxes and duties. For most countries you can choose to pay duties and taxes at the time of payment or on delivery. If specified on payment, some countries only offer the option to pay duties and taxes on delivery.

What are the delivery times?

In Italy 1/2 days from the order.

In Europe 2/3 days from the order.

Rest of the world 2/3 days from the order

Delivery time means the time in which the first delivery attempt occurs, except for cases due to circumstances beyond our control, for example, the days on which traffic bans are imposed, public holidays in Italy or abroad, the detention of goods at customs, force majeure.

Although we do our best to deliver the products within the times described above, the delivery dates remain estimated, are not guaranteed and cannot be claimed because of complaints against us. In any case, delivery is guaranteed within the maximum period of (30) days from the date of receipt of the delivery email.

If a contingency occurs that makes it impossible to meet the initially planned delivery date, you will be informed as soon as possible. You will also be notified of a new estimated delivery date, without incurring any penalty, provided that you cancel the order if the delivery is delayed for more than thirty (30) days. To cancel the order, send an email to the address customercare@murrutrainer.it. If our product is not delivered within 30 days, we will refund the order and any shipping costs.

Keep in mind that the courier requires a signature on delivery, without which he cannot deliver the products. If you place an order including several items, we may be forced to deliver the products in multiple packages or on different dates. In this case, a notification will be sent to you in advance. Your order will be sent to the delivery address indicated at the time of the order. We cannot be held responsible for any errors or omissions in this address.

For international deliveries:
After the transaction is completed, DHL sends the order to the final international destination.

Most items in stock arrive 5-13 working days after receipt of the order. During the payment you will see a more precise forecast of the specific delivery times for your destination.

Please note that delivery times are only indicative and that delivery dates are not guaranteed.

How much does delivery of the order cost?

We offer two shipping options:
1. Express delivery: Free in Italy over € 70 spent. Free delivery in Europe with costs over € 100. Free delivery for the rest of the world with costs over € 200.
Delivery within 1-3 working days after order confirmation. For more details, see the Terms and Conditions section.

For international deliveries:
International shipping costs will be calculated and guaranteed by DHL based on shipping destination.

Unfortunately we cannot offer free shipments to international destinations for € 200.

How to know if the order has been sent?

All orders placed from Monday to Friday, except holidays, before 13:00 (GMT +1) will be processed the same day and shipped within 48 hours depending on availability and credit verification. Orders placed after 13:00 (GMT +1) will be processed the next business day. Transit times do not include Saturdays, Sundays or holidays. MURRUTRAINER cannot be held responsible for delays due to weather conditions or delays in air carriers.

For international deliveries: To check the status of an international order, use the DHL tracking page with the codes that will be given to you

to the payment by e-mail.

Where are the orders shipped from?

All orders placed on the MURRUTRAINER website are sent by ITALY.